Help Desk Specialist I | Remote

OnTrac is hiring a Help Desk Specialist I

Employment Logistics:  

As a Help Desk Specialist I, you will be the first point of contact for customers seeking technical assistance over the phone or via email. Your primary responsibilities will include diagnosing basic technical issues, providing immediate solutions, and escalating unresolved issues to the next level of support personnel. If you have a strong passion for assisting customer and seeking an opportunity in the IT industry, there has never been a better time to become a member of the OnTrac Team!  

Location: Remote

Pay:  $21-$25/hr.

Shift:  Monday to Friday from 8:00am – 4:00pm EST OR 1:00pm - 9:00pm EST

Unpacking the Benefits:  

• Competitive individual and group benefits   
• Medical, Dental, and Vision insurance   
• Paid Time Off including Holiday pay.   
• 401(k) with company match   
• Safe and clean work environment   

The Must-Haves:

• High school diploma or general education degree (GED) preferred. 
• 1+ years related experience and/or training in computer related field or equivalent experience with industry related training and networking certifications.
• Responsible for assuring internal customers are provided efficient timely support in a 24x7 environment.

Your Mission in Motion:

• Provide technical support to internal users via phone, email, Teams, and in person when necessary.
• Troubleshoot and resolve tier 1 technical incidents.
• Document and track all support interactions.
• Escalate complex issues to tier 2 support and other teams.
• Maintain a positive and professional demeanor.

Paving your way to your success:

• Good time management skills and ability to work independently and as a team.  
• Strong customer service skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Basic understanding of computer hardware and software.
• Proficiency in troubleshooting methodologies.
• Resourcefulness and out of the box thinking.

Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S. 

If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply! 

OnTrac is proud to be an Equal Opportunity Employer

OnTrac is an equal opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply.

Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer.